• Fraud protection. PayPal offers proven fraud protection and risk management with industry-
  leading fraud detection tools and techniques.
  
• Data Security and Encryption. The security of your information, transactions, and money is the
  core of our business and is the top priority at PayPal.
  
• Easy to use. PayPal is very easy to use. In fact, you can signup when you make your first
  purchase or you can signup in advance.
  

• Widely accepted. PayPal has over 100 million account members worldwide and still growing.
  
• Is Free. PayPal is absolutely FREE for buyers.
  

2. Do you ship outside United States?

Yes, we do ship internationally but we require that you contact us first before ordering so we can quote you the correct shipping and packaging charges, including shipping insurance coverage is so desired.

3. How do I keep track of my order?

Once we receive your order, we will ship your item via United States Postal Service (USPS) and will e-mail you the tracking number of the delivery confirmation receipt once we ship the item.

4. Do I pay for shipping/handling fee?

Yes, customer pays shipping and handling fee of the items purchased unless indicated otherwise, or  
when customer's total purchase is $100 and over.  Please check our Shipping Chart for detail
charges.

5. What methods of shipping do you have?

Our shipping methods are USPS and UPS ground shipping only. For rush delivery, we offer DHL Air but at
higher shipping rates. Call us first at (916) 929-2372 if you want your items shipped rush delivery.

6. The item I received is broken or damaged, what should I do?

If the item you received is damaged, please contact us right away within 30 days and return the
item to us. You will be responsible to pay for the shipping of the item to be returned. When returning
the item, please put your Order # and the item name you are returning. Once we receive the broken
item, we will either issue you a refund or replace the item free of charge, depending on your choice.
We will notify you of the return address after we receive the details of your refund request.

7. Can I return the items if not satisfied?

You have the option of returning the items within 30 days after receiving it. The item must be in
good and saleable condition with its original packaging intact.  After checking the condition of the item,  we will refund the money back.

8. If the item I purchased is out of stock, will I get a different offer or a refund?

If at anytime you ordered the item and is out of stock or not available, we will contact you and give
you the option of requesting for a refund, or we can offer you an item similar to what you purchased.

9. Under what currency are the items being sold in your site?

All items are priced in U.S. dollars.

10. Do you charge tax to all your buyers?

Because our physical business address is located in California, we do charge a sales tax of 8.25% to
all our buyers from California. If the buyer is outside California, they are excluded from paying
taxes.

11. I would like to send the item to a different address, what should I do?

If you wish to send the item to a different address, please indicate the shipping address during
shopping cart checkout. You can also contact us on our Contact Us page after completing your
payments. Please indicate the following to ensure fast delivery of items:

Order ID #
Full recipients address
Your telephone number (in case we have some questions regarding the shipping address)

12. Do you send free catalogs to customers?

Yes we do send free catalogs to customers. Free catalog request form can be found on our website
by clicking on: Free Catalog Request Form

14. How do I place my order without going through your shopping cart  on your website?

If you wish to order offline, you can conveniently print our Order Form from our homepage of our
website:  iGlobal-USA Specialty Gifts.  If paying by credit card,  you can fax your order to our 24-
hour fax line anytime: (916) 929-2372.  

If paying by money order or check, make money order or check payable to: iGlobal-USA
and send by U.S. mail to:

iGlobal-USA.com
2922 Weald Way, Suite 1011
Sacramento, California 95833

Please make sure you write all the proper and required information on the order form for speedy
processing of your order, otherwise it may delay your order,  or your order could be rejected for
lack of required information.

15. What are your product materials made of?

To find out what materials we use for the products we sell, please click on Materials.